This provides additional information to help pinpoint the exact meeting or live event in the logs. If a problem occurs with a specific meeting or live event, it's helpful to have the URL associated with the meeting. The Teams client must be restarted for logging to begin. Go to Settings > General, and select Enable logging for meeting diagnostics (requires restarting Teams). To enable Media logging, users must turn on the option in the Teams client. You can collect the files using the following keyboard shortcuts: The folder will contain folders for Desktop, Meeting (Media), and Debug (web). This folder can be compressed and shared when you open a support request with Microsoft Support. Select the Help menu and choose Collect support files.ĭebug, Desktop, and Media logs will be collected in one folder with the name MSTeams Diagnostics Log. Right-click on the Teams icon in the system tray and choose Collect support files. The logs can be collected together with just a couple of clicks. It’s important to collect logs as soon as an issue occurs. However, the files that are generated for these logs will contain the term diagnostic logs in their names. In this article, the term Debug logs refers to the logs that are used for troubleshooting.
